Sasha K Consultancy Ltd aims to meet customer’s needs by:

• Providing an efficient, friendly service at all times;
• Promising that when a proposal / quotation is accepted there will be no hidden extras on top of the original, agreed price;
• Giving customer care a high corporate priority;
• A qualified consultant being available to give advice, information & support in person or over the phone or email;
• Recognising and respecting the particular and specific needs of some clients;
• Facilitating a teamworking approach with all involved parties to ensure client’s expectations are realised;
• Treating all clients with respect and sensitivity;
• Making every effort to answer queries in a timely manner;
• Seeking to minimise disruption to customers in the performance of our contract works;
• Welcoming customer feedback on all our services and suggestions for improvement and development;
• Referring customers onto an associate or another organisation where possible if we cannot meet customers requests;
• Demonstrating our commitment to our Equal Opportunities Policy;
• Regularly monitoring and reviewing our performance.

Ultimately it is the responsibility of the Managing Director to ensure this policy is reviewed accordingly and customer care procedures are updated as necessary to continuously improve quality and delivery of service.