Company’s comitements to customer care
Sasha K Consultancy Ltd is committed to delivering a service which is entirely customer focused.
Sasha K Consultancy Ltd has a straightforward approach to our customer care – we treat all our customers as we would expect to be treated ourselves. Sasha K Consultancy Ltd recognizes that customers, together with our employees, are the organisations most important people and are the purpose of our work.
We enjoy good, ongoing working relationships with our clients, which allow our employees, and associates to create and develop friendly and supportive partnerships. Clients are provided with direct telephone numbers for key members of the team so that there is always someone available to talk.
Sasha K Consultancy Ltd aims to meet customer’s needs by:
- Providing an efficient, friendly service at all times;
- Promising that when a proposal / quotation is accepted there will be no hidden extras on top of the original, agreed price;
- Giving customer care a high corporate priority;
- A qualified consultant being available to give advice, information & support in person or over the phone or email;
- Recognising and respecting the particular and specific needs of some clients;
- Facilitating a teamworking approach with all involved parties to ensure client’s expectations are realised;
- Treating all clients with respect and sensitivity;
- Making every effort to answer queries in a timely manner;
- Seeking to minimise disruption to customers in the performance of our contract works;
- Welcoming customer feedback on all our services and suggestions for improvement and development;
- Referring customers onto an associate or another organisation where possible if we cannot meet customers requests;
- Demonstrating our commitment to our Equal Opportunities Policy;
- Regularly monitoring and reviewing our performance.
Ultimately it is the responsibility of the Managing Director to ensure this policy is reviewed accordingly and customer care procedures are updated as necessary to continuously improve quality and delivery of service.
Since it’s establishment Sasha K Consultancy has achieved a number of Planning and Building Control approvals for many private Landlords/Clients.
Here are also some of our Clients; larger organisations and firms:
|Kensington and Chelsea Tenant Management Organisation
|Little Bay UK Restaurants
|Highdorn Co Limited
|London City Airport
|Elmbridge Borough Counil
|Royal Borough of Kensington and Chelsea
|City of Westminster
|London Borough of Hammersmith & Fulham
|Babcock International Group PLC
|Runnymede borough council
|Brighton & Hove City Council
|Pinnacle housing group