Sasha Kulidzan chairing Resident’s Monitoring meeting with his Project Team at CityWest Home during 2009.

Company’s comitements to customer care

Sasha K Consultancy Ltd is committed to delivering a service which is entirely customer focused.

Sasha K Consultancy Ltd has a straightforward approach to our customer care – we treat all our customers as we would expect to be treated ourselves. Sasha K Consultancy Ltd recognizes that customers, together with our employees, are the organisations most important people and are the purpose of our work.

We enjoy good, ongoing working relationships with our clients, which allow our employees, and associates to create and develop friendly and supportive partnerships. Clients are provided with direct telephone numbers for key members of the team so that there is always someone available to talk.

Sasha K Consultancy Ltd aims to meet customer’s needs by:

  • Providing an efficient, friendly service at all times;
  • Promising that when a proposal / quotation is accepted there will be no hidden extras on top of the original, agreed price;
  • Giving customer care a high corporate priority;
  • A qualified consultant being available to give advice, information & support in person or over the phone or email;
  • Recognising and respecting the particular and specific needs of some clients;
  • Facilitating a teamworking approach with all involved parties to ensure client’s expectations are realised;
  • Treating all clients with respect and sensitivity;
  • Making every effort to answer queries in a timely manner;
  • Seeking to minimise disruption to customers in the performance of our contract works;
  • Welcoming customer feedback on all our services and suggestions for improvement and development;
  • Referring customers onto an associate or another organisation where possible if we cannot meet customers requests;
  • Demonstrating our commitment to our Equal Opportunities Policy;
  • Regularly monitoring and reviewing our performance.

Ultimately it is the responsibility of the Managing Director to ensure this policy is reviewed accordingly and customer care procedures are updated as necessary to continuously improve quality and delivery of service.

Since it’s establishment Sasha K Consultancy has achieved a number of Planning and Building Control approvals for many private Landlords/Clients.
Here are also some of our Clients; larger organisations and firms:

enfield_logo Enfield Council
Jacobs International
Kensington and Chelsea Tenant Management Organisation
CityWest Homes
Little Bay UK Restaurants
Haringey council
Newham London
Highdorn Co Limited
London City Airport
Southwark Council

enfield_logo Elmbridge Borough Counil
Royal Borough of Kensington and Chelsea
City of Westminster
London Borough of Hammersmith & Fulham
Babcock International Group PLC
Wandsworth Council
Runnymede borough council
Brighton & Hove City Council
Pinnacle housing group
Ealing council
DHP consulting